- Your details are safe with us. Read more here for our Privacy policy
- You have a right to cancel, complain and return! It is part of our compliance to distance selling regulations. Read more here
- To pay or not to pay. VAT is the question ( more here )
- Deliveries - prices and transit times ( more here )
Privacy policy
What information do we collect, and why?
When you shop at any Health Sector Publishing Ltd owned websites and any other domain names operated on the websites, there are different ways we gather information about you:
We ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details.
We keep a record of this information so that we can recognise you as a registered customer and fulfil the orders you place with us.
We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
The information collected about you will not be shared with any third parties and is stored indefinitely for product and service development, directing marketing and marketing analysis.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
Information relating to the Distance Selling Directives (DSRs)
In September 2006, the European Commission issued the Distance Selling Directive. The regulations give protection to our customers who shop by phone, mail order and via the Internet (which are all examples of distance selling). The regulations encourage confidence and are important because you cannot inspect our products when shopping at a distance.
The distance selling regulations are there to make sure that you make an informed choice about whether you wish to buy from us and also ensure that we give you the right to a cancellation period.
The Distance Selling Directive says that we must give you the information below:
Company name and address
Simple Guides are published by:
Health Sector Publishing Ltd, Unit 4 Clarks Court Yard, 145 Granville Street, Birmingham, B1 1SB, UK. Tel: +44 (0) 870 609 2834 . Fax: +44 (0) 870 609 2836.
Details about our goods and prices (including taxes)
All our books are fully described and descriptions include pricing information that includes taxes.
Delivery costs and times
We include full information about our delivery costs and times as part of our Terms and Conditions (click here for more)
Payment arrangements
We accept credit card payments, cheques and postal orders. We normally dispatch orders that have been paid for by cheque before cheques are cleared by our bank but in certain circumstances we reserve the right to hold orders until payments have cleared. Credit card payments can be taken over the phone or via Health Sector Publishing Ltd owned websites.
Contracts
We must explain that the contract between you (the customer) and Health Sector Publishing Ltd is legally bound by these terms and conditions when payment has been received by Health Sector Publishing Ltd.
Cancellation, returns and refunds
Cancellation
You can cancel an order within a 7 day cooling off period. 7 days start the day after the day you receive the books. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 day post-delivery period has expired. We regret that you cannot cancel digital items once downloading has commenced. Please note that we must receive the returned books within 7 days after the day of the date that the item was delivered to you if you wish to cancel your order within the 7 day cooling off period. We can only accept returns of books which are unused and in an 'as new' condition. On receipt of the goods, we will issue a refund of the cost of the item minus the cost of postage to you. You must pay to return the item to us.
If you receive items that you did not order or if items received are faulty, then you can cancel your order within 30 days of receipt of the goods and we will give you a full refund of the total amount you paid to receive and return the order providing that you have not breached your statutory duty to retain possession of the books and take reasonable care of them.
How to return books to us
Pack the relevant items securely and enclose a letter clearly stating your name, the address used for delivery and your order number.
Send your package to the Operations Manager, Health Sector Publishing Ltd, Unit 4 Clarks Court Yard, 145 Granville Street, Birmingham, B1 1SB, UK. Tel: +44 (0) 870 609 2834. For your protection please retain proof of postage.
We will process your refund payment within 30 days and will refund you in the same form of payment originally used for purchase. We will notify you by email that the refund has been made.
Lost in transit?
Where goods are lost in transit, we will re-issue the order completely free of charge.
Complaints procedure
Please write to Operations Manager, Health Sector Publishing Ltd, Unit 4 Clarks Court Yard, 145 Granville Street, Birmingham, B1 1SB, UK.
Details of after-sales service and guarantees
If, for any reason, any of our products do not reach you in good condition or there is a manufacturing defect, we will happily replace your order completely free of charge. See more here. This does not affect your statutory rights as a consumer.
To pay or not to pay? VAT is the question
We follow HM Revenue and Customs rules regarding Value Added Tax. At the moment printed books are zero rated for VAT, but downloaded pdfs attract VAT at the standard rate, currently 17.5%. Postage and packing charges are standard rated. For customers outside the UK VAT is zero rated.
Delivery costs and transit times
Our standard delivery times and prices are below. From time to time Special offers include free postage and packing. Legitimate promotional codes must be provided to qualify for free delivery. Generally we charge for packing and postage and our charges are in line with well known online retailers. Charging for packing and postage allows us to provide good customer service and makes sure that you receive your order quickly and efficiently.
UK (England, Wales, Scotland, Northern Ireland), via 1st class post
1st class post: £0.50 per item + £1.84 per delivery (1–2 days)
VAT @ 17.5% will be added to all UK deliveries (see VAT information above)
Western Europe – via Airmail
For our purposes, Western Europe includes Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland (Republic of), Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, Vatican City State (Holy See), Gibraltar, Greece, Greenland and San Marino.
Airmail: £0.99 per item + £3.99 per delivery (3–5 days)
Priority express courier service: £2.99 per item + £16.99 per delivery (1–2 day delivery)
Rest of World
Rest of World includes all countries not listed in the UK, Western Europe, North America. This includes all countries in Asia (eg: China, Pakistan, India, Japan etc), Australia and New Zealand, all African countries, Central America (Guatemala, Nicaragua, Panama etc), the Caribbean and Mexico, South America (Colombia, Chile, Argentina etc).
Airmail: £2.99 per item + £4.99 per delivery (7–10 days delivery)
Priority express courier service: £5.49 per item + £25.99 per delivery (1–2 day delivery)
North America includes Canada and the 50 states of the USA
Airmail: £2.99 per item + £3.99 per delivery (5–7 days)
Priority express courier service: £3.49 per item + £18.99 per delivery (1–2 day delivery)
If for some reason we are unlikely to fulfil your order we will inform you within 5 working days of receiving your order.
If we are unable to deliver your order within agreed timeframes, then we will refund all money paid in relation to the order including postage and packing costs. The refund will be made as quickly as possible and within a maximum of 30 days.